Refund policy
Effective Date: July 28, 2026
At Agrosoll, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and our procedures.
Return Eligibility
We accept returns within 14 calendar days from the date your order is delivered.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all accessories, manuals, and included items.
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Be free from signs of wear, misuse, or damage caused after delivery.
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Be accompanied by proof of purchase, such as your order confirmation or receipt.
Agrosoll reserves the right to refuse returns that do not meet these eligibility requirements.
Return Request Window
Customers must contact Agrosoll to request a return within 7 days of receiving their order.
Once your return request has been reviewed and approved, you will receive instructions on how to return your item.
Return requests submitted after the 7-day notification period may not be accepted, even if they fall within the overall 14-day return period.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
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Products that have been used, altered, or damaged by the customer.
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Personalized or custom-made items.
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Gift cards.
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Clearance, final-sale, or promotional items marked as non-returnable.
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Perishable goods, if applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
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Your order number.
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A detailed description of the issue.
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Clear photographs of the product and its packaging.
After reviewing your claim, we may offer a replacement, exchange, or full refund, depending on the circumstances.
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
If your refund is approved:
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The refund will be issued to your original payment method.
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Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Please note that processing times may vary between financial institutions.
Partial Refunds
In certain situations, only a partial refund may be granted, including but not limited to:
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Items returned with missing parts or accessories.
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Products not in their original condition due to reasons not caused by Agrosoll.
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Returns received outside the approved return conditions.
Return Shipping
If the return is due to a damaged, defective, or incorrect item sent by Agrosoll, we will cover the return shipping costs.
For all other approved returns, customers are responsible for the cost of return shipping unless otherwise required by applicable law or stated in a promotion.
We recommend using a trackable shipping service, as Agrosoll is not responsible for returned packages that are lost or damaged during transit.
Order Cancellations
Orders may be canceled only before they have entered processing or shipment.
Once an order has been processed or shipped, it cannot be canceled. Customers may instead request a return in accordance with this policy after delivery.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account again.
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Contact your credit card company or payment provider, as processing times may vary.
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Contact your bank, as it may take additional time for the refund to be officially posted.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
Exchanges
We replace items only if they are defective, damaged, or if an incorrect item was shipped.
If an identical replacement is unavailable, we may offer a comparable replacement or a full refund.
Abuse of Return Policy
Agrosoll reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of our return policy, excessive return activity, or any behavior that violates our Terms of Service.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact our customer support team.
We are committed to resolving issues fairly and providing excellent customer service to every Agrosoll customer.